Indexx Pay support
How can we help?
For account, payment, balance, or payment-method questions, send our team enough non-sensitive information to investigate.
Email support@indexx.aiWhat to include
- Your Indexx account email.
- The payment method and amount.
- A safe provider or transaction reference.
- The approximate date and time and a description of the issue.
- A redacted screenshot when it helps explain the problem.
Never send
- Your password or one-time code.
- A complete card number or card security code.
- A recovery phrase or wallet private key.
- Sensitive identity documents unless requested through an approved secure upload flow.
Payment dispute
Include the payment reference and explain whether the payment is pending, duplicated, declined, reversed, or unrecognized. Contact your payment provider promptly if you suspect unauthorized activity.