Legal

Data Safety and Account Deletion

This page explains what data the Indexx Pay app and website collect, who it is shared with, and how to ask Indexx to delete your account and data.

Data Indexx Pay collects

Account details: your name, email address, and Indexx account identifier.
Payment details: payment method status, transaction references, amounts, currency, provider responses, and payment history.
Balances: wallet and account balances returned by the Indexx backend.
Device details: device, browser, security, and diagnostic information needed to protect and operate the service.
Support messages: anything you choose to send to support.

Why it is collected

To sign you in and show your balance and activity.
To start, confirm, reconcile, and support the payments you request.
To prevent fraud, abuse, and unauthorized access.
To meet legal, accounting, and record-keeping obligations.

Who it is shared with

Payment providers such as Stripe and PayPal receive the information needed to process a payment you request, under their own privacy notices. Indexx Pay uses provider tokens and status information rather than storing complete card credentials. Indexx does not sell your data.

How it is protected

Data sent between the app or website and Indexx is encrypted in transit using HTTPS.

How to delete your account

Email support@indexx.ai from the email address on your Indexx account, with the subject "Delete my Indexx Pay account".
Withdraw or spend any USDXX balance first. A balance left in the account cannot be returned after the account is deleted.
Indexx will confirm the request by email before deleting the account.
Your Indexx account is shared across Indexx apps. Deleting it also removes your access to the other Indexx apps that use the same sign-in.

Deleting some data without deleting your account

You can ask for specific information to be corrected or removed while keeping your account. Email support@indexx.ai and describe what you want changed.

What is deleted and what is kept

Deleted: your profile details, sign-in information, saved preferences, and support messages.
Kept where the law requires it: transaction, payment, security, and dispute records. These may be retained for legal, accounting, fraud-prevention, and compliance purposes even after an account is deleted.

Questions

For any privacy or data question, contact support@indexx.ai. See also the Privacy Notice at /legal/privacy.